United Kingdom

Service Engineer

Role: Permanent
Salary: £40,000/ANNUAL
Location: Robin Hill Farm, Mead Ln, Reading RG8 9NZ, United Kingdom
Reference: 41801

Job Description: Service Engineer

Position: Service EngineerEmployment Type: Permanent, Full TimeSalary: £37,000 - £40,000 per annum (based on experience) + OTE with overtime, travel time and call out paymentLocation: Covering Inner M25, with a base office near Reading

Role Overview

As a Service Engineer, you will play a key role in delivering high-quality Planned Preventative Maintenance (PPM) and addressing remedial call-outs for security systems. You’ll ensure customer satisfaction by maintaining system integrity and adhering to service standards. The role requires a proactive approach, technical expertise, and a commitment to excellence.

Key Duties & Responsibilities

Planned Preventative Maintenance (PPM):

  • Conduct scheduled maintenance visits to ensure the optimal performance of security systems.
  • Accurately document and record asset outcomes on relevant maintenance paperwork.
  • Perform SSA and firmware updates on a site-specific basis.
  • Update the Job Management System in real-time during tasks.
  • Submit all service documentation promptly upon PPM completion.
  • Maintain and restock van inventory as needed, ensuring materials are correctly logged.

Service Call-Outs:

  • Respond to call-outs in a timely manner, adhering to client SLA requirements.
  • Participate in the out-of-hours call-out rota.

Service & Installation:

  • Perform minor installation works and service-related remedial tasks as required.

General Responsibilities:

  • Assist with any other tasks or duties as assigned by the Senior Management Team.

Candidate Profile

We are seeking a motivated individual with a strong background in security systems maintenance, ideally at Enterprise level with experience on Lenel/C Cure/Genetec/Gallagher and Milestone. A commitment to high standards, excellent problem-solving skills, and the ability to work independently are essential. Familiarity with Job Management Systems and experience in a similar role is highly desirable.

Additional Information

  • This role will involve travel within the inner M25 region.
  • Participation in an on-call rota is required.
  • Comprehensive training and ongoing support will be provided.

CONTACT ME NOW!

Craig@zitko.co.uk

LinkedIn - Craig Hickman

07851517928

 

 

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